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Examples and case studies

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Industrial, Maintenance, & Equipment manufacturers

While QRnotes is a “general purpose” tool, it was originally designed for “facilities” and “manufacturing plants”. In fact QRnotes “templates” were specifically designed to reduce the costs and increased accuracy where duplicate pieces of equipment are involved ( 12 of pump type #1, 44 of pump type #2 , etc) .

Benefits include :
  1. Reduced direct costs
    • Reduced labor - the EXACT and CORRECT information is immediately displayed on user's smartphone or tablet - no searching
    • Reduced errors and associated costs -, downtime, repair costs
    • Reduced training costs - training can be done AT the machine
    • Reduced documentation , distribution and update costs - initial costs and updating costs are both reduced
    • Reduced costs due to injury - operators are more likely to look at safety instructions that are at their fingertips

  2. Improved Safety & Compliance
    • As noted above : operators are more likely to look at safety instructions that are at their fingertips
    • QRnotes can be used to help established who did and did NOT look at safety instructions
    • Updates to safety instructions can be pushed out to all stations immediately, eliminating out of date instructions

  3. Reduced downtime and increased visibility
    • Problem reporting can be done instantly via a simple scan - Maintenance can receive an instant email documenting the exact piece of equipment , its location, the problem, and the reporting person
    • Collecting installation , usage, downtime, and repair data aids in management decisions
    • Removed equipment , reasons, and disposal method can be collected and is available in the database after the equipment is gone.
    • Reports of all equipment, usage, repairs, downtime - etc can be created

Typical Usage
In a typical use a QRnotes tag , metal or paper depending on the environment, is placed on an incoming or existing piece of equipment or even a “system” (multiple pieces of connected equipment) . The QRnotes subscriber then scans the tag an can select (or create) a template that can be used to automatically generate the records (which can be edited) OR the subscriber can start from scratch. The QRnotes subscriber then enters pertinent data, for example :
  1. Vendor & PO (date is automatic), who installed & verified
  2. Link to vendors installation page - picture of uninstalled equipment and any issues
  3. Link to maintenance page
  4. Safety instructions and pictures
  5. General use instructions and pictures
  6. Repair requests link

Case 1 : Problem : Maintenance and operations personnel a) were spending too much time searching for documentation ( installation, usage, maintenance, safety , etc) and b) found the documentation was poor due to a lack of "real" or detailed pictures or often did not exist at all due to the work involved in creating it.

As a result time was wasted in "searching" , time pressured personnel did not collect and read the required data, or the original documentation had not been saved.

There was also no way of validating whom had read which information.

Solution :
Each piece of equipment is given a QRnotes tag, the tag is scanned and the new info is entered into the QRnotes system . If the equipment is a duplicate of a piece with an existing QRnote, that information can be automatically copied - and any adjustments made. Smartphones were used to take pictures that greatly aided the written descriptions.

If there are existing websites that provides documentation about the equipment, a web link is added in QRnotes. If there are a limited amount of paper documents , the user takes a picture of the documents via QRnotes, and and if there are none of the above the user types in basic information.

In some cases the "logon" option is used to require users to logon. The logon information is then recorded for determining whom used / read the documentation and when.

Results :
Increased efficiency and safety are achieved by making operational information (notes, manuals, etc) "instantly" available at the point of use and providing up to date safety information : There is no searching for documents, and the wrong documents are never used. Workers do not feel pressured to skip consulting documentation because of the time involved in locating it. Creating new documentation is simple and fast.

Case 2 : Problem : An industrial facility continuously receives , installs, maintains, and replaces a variety of equipment such as pumps , conveyors, and transportation equipment . Tracking that equipment throughout it's life cycle required special software , special equipment (barcode scanners, etc), and cumbersome 'administrative' work involved in receiving and tagging, transferring locations, and tracking the scrape was often not done do to the work involved and the lack of resources.

As a result, there was no real tracking of the equipment's life cycle. Audits required extensive labor and time to find the equipment, and any equipment not found was assumed "removed" but with no verifications or reasons for the removal.

Solution :
QRnotes labels were made available at the receiving points- the receiver simply applies the label to the item and uses his phone to record any initial notes about the equipment. As the equipment is transferred, maintained or scrapped, the user again scans the QRnote with his phone and enters the applicable information. Individuals and departments that receive assets can EASILY also record the transfer out of their control because, with QRnotes, everything then need to do so is right on their phone and instantly available.

Results :
Better use of assets, reduced costs via saving in audits , increased tracking as personnel whom received equipment were recorded and THEY verified that transfers out of their control were recorded. Increased reliability as the lifecyles of products is now recorded and product comparisons are easier .

Case 3 : Problem : : Equipment supplier has poor registration percentages and unnecessary 'help desk' calls as a result of missing or out of date manuals at client's site.

Solution :
Suppliers places a QRnote with pre-loaded links , pictures, and text documentation info on equipment prior to shipping.

Results :
Reduced help desk costs as manuals are ALWAYS present via QR scan, increased registration , increase sales opportunity as each client QR scans give opportunity to sale