Case 1 :
Problem : Maintenance and operations personnel a) were spending too much time searching for documentation ( installation, usage, maintenance, safety , etc)
and b) found the documentation was poor due to a lack of "real" or detailed pictures or often did not exist at all due to the work involved in creating it.
As a result time was wasted in "searching" , time pressured personnel did not collect and read the required data, or the original documentation had not been saved.
There was also no way of validating whom had read which information.
Each piece of equipment is given a QRnotes tag, the tag is scanned and the new info is entered into the QRnotes system . If the equipment is a duplicate of a piece with an existing QRnote, that information can be automatically copied - and any adjustments made. Smartphones were used to take pictures that greatly aided the written descriptions.
If there are existing websites that provides documentation about the equipment, a web link is added in QRnotes. If there are a limited amount of paper documents , the user takes a picture of the documents via QRnotes, and and if there are none of the above the user types in basic information.
In some cases the "logon" option is used to require users to logon. The logon information is then recorded for determining whom used / read the documentation and when. Results :
Increased efficiency and safety are achieved by making operational information (notes, manuals, etc) "instantly" available at the point of use and providing up to date safety information : There is no searching for documents, and the wrong documents are never used. Workers do not feel pressured to skip consulting documentation because of the time involved in locating it. Creating new documentation is simple and fast.
Case 2 :
Problem : An industrial facility continuously receives , installs, maintains, and replaces a variety of equipment such as pumps , conveyors, and transportation equipment .
Tracking that equipment throughout it's life cycle required special software , special equipment (barcode scanners, etc), and cumbersome 'administrative' work involved in receiving and tagging, transferring locations,
and tracking the scrape was often not done do to the work involved and the lack of resources.
As a result, there was no real tracking of the equipment's life cycle. Audits required extensive labor and time to find the equipment, and any equipment not found was assumed "removed" but with no verifications or reasons for the removal.
QRnotes labels were made available at the receiving points- the receiver simply applies the label to the item and uses his phone to record any initial notes about the equipment. As the equipment is transferred, maintained or scrapped, the user again scans the QRnote with his phone and enters the applicable information. Individuals and departments that receive assets can EASILY also record the transfer out of their control because, with QRnotes, everything then need to do so is right on their phone and instantly available.
Better use of assets, reduced costs via saving in audits , increased tracking as personnel whom received equipment were recorded and THEY verified that transfers out of their control were recorded. Increased reliability as the lifecyles of products is now recorded and product comparisons are easier .
Case 3 :
Problem : : Equipment supplier has poor registration percentages and unnecessary 'help desk' calls as a result of missing or out of date manuals at client's site.
Suppliers places a QRnote with pre-loaded links , pictures, and text documentation info on equipment prior to shipping.